Have Questions?

Maybe you have a question. Maybe you need help with your order. Maybe you want to know where the best tacos in town can be found. Maybe you just like reading FAQs. There’s something here for everyone. And if you can’t find the answers you’re looking for, send us an email.

Orders are ONLY shipped via AusPost using standard and express shipping with a flat rate fee of $7 for standard and $10 for express – both options come with tracking.

If the products you have ordered are in stock we will have them mailed out within 3 business days. Custom made products and special orders usually have a wait time of 5-7 business days for them to be sliced and diced for you by our wicked cool vinyl cutting contraption.

Orders via standard shipping can take anywhere between 2 – 10 business days and are shipped via AusPost. Express shipping can take anywhere between 1 – 4 business days and are shipped via AusPost.

You can message us on Instagram and we will get back to you ASAP. You can also send us a message on our Facebook page or send an email to hello@customvinyl.com.au with your issues and we will get back to you ASAP. Please allow additional response time over the weekend.

Unless the goods you’ve received are faulty, we don’t allow returns. Once our Custom Vinyl critters are released into the wild, they don’t respond well to being cooped up in the office again. For that reason, if you’ve just changed your mind or ordered incorrectly, you’ll just have to stick it…to a shirt or a tote bag or a tablecloth. If items are to be returned, please return within 14 days of us posting it to you.

We’re so happy that you want to order for all your friends. Please use the Bulk Orders form to place your order.

Generally, we suggest:

    • maximum 9 character for the large letters
    • maximum 15 character for medium
    • maximum 20 character for small

The transfers will stick to materials that are 100% cotton, 100% polyester or blends of these materials. They will NOT stick to treated fabrics, dye sublimation fabrics or waterproof material like nylon raincoats etc.

Fonts are arranged so that larger fonts that are spread out will use more material and therefore are slightly more expensive. Makes sense, right?

Instructions are posted with the goods. Don’t worry, it’s as easy as stuffing a taco in your gob. We’ve done extensive testing and it usually works out for the best. In our experience, it works better if you put down your taco before applying.

We find that most issues arise from the vinyl not binding enough to your fabric and not the vinyl itself.  If you follow the instructions, everything should be sweet. It is the Custom Vinyl’s natural instinct to bond to the materials that can be washed and ironed.  Under no circumstances should you apply transfers to your cat. 

Turn your apparel inside out, machine wash cold with mild detergent. Avoid bleaches, clothes driers and Tabasco sauce. Bleach and clothes dryers can deteriorate your Custom Vinyl. Tabasco sauce on your Custom Vinyl is just a waste of Tabasco sauce.

Don’t forget to check your own apparel’s instruction for specific care instructions!

      • Small = 10cm x 3cm
        the right size to fit on the front pocket of a t-shirt or on the front of a baseball cap or the height of the letters used for the name on the back of a jersey
      • Medium = 20cm x 6 cm
        the right size for the front or back of a t-shirt or a tote bag
      • Large = 24cm x 10 cm
        the right size for a single-digit number on the back of a jersey or the back of a jacket

Less is always more is what they say. Unfortunately our Vinyl is not a print it is a cutting machine so some of the finer details may not come through. So let’s stick to basics!

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